Frequently Asked Questions
Everything you need to know about shopping with The Purest Co (Msia)
How long does shipping take within Malaysia?
For orders within West Malaysia, delivery typically takes 2-4 business days. For East Malaysia (Sabah & Sarawak), please allow 5-7 business days for your package to arrive.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. If the size isn't right or you've changed your mind, you can initiate a return through our online portal.
Are the materials used in your apparel sustainably sourced?
Quality and ethics are at our core. We use premium, high-grade fabrics sourced from certified suppliers to ensure that every garment is durable, comfortable, and responsibly made.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Can I track my order once it has been shipped?
Yes, absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery status.